Support Policy

Minerva Patterns is a professional digital sewing pattern company. We draft, grade, and deliver made-to-measure pattern files in DXF AAMA, PLT, and PDF formats. Our patterns are intended for experienced sewists, professional tailors, garment manufacturers, and 3D fashion designers. This policy explains what our support team can and cannot help with, so you know what to expect.

Our team is happy to assist with matters relating to our products and your order:

• Information about a pattern: categories, available sizes, formats, and what is included.
• How the made-to-measure ordering process works.
• File delivery problems, download issues, and re-sending purchased files.
• Choosing between PDF, PLT, and DXF AAMA formats for your equipment or software.
• Payment, invoice, and account questions.
• Order status and confirmation.

We supply professional pattern files. We are not a sewing school, a tailoring service, or a personal sewing mentor, and our support does not include:

• Sewing lessons or step-by-step garment-construction tutorials.
• Fitting, alteration, or muslin/toile advice.
• Custom pattern modifications, redesigns, or made-to-order drafting beyond the standard measurement-based grading.
• Guidance on fabric selection, cutting, or finishing techniques.
• Troubleshooting third-party CAD, plotter, or 3D software you use.

Each pattern's technical description is shown on its product page. For help constructing a garment, we recommend working with a professional tailor, a dressmaker, or a dedicated sewing course.

By purchasing, you confirm that you have the skills to take a pattern through to a finished garment. Cutting, sewing, fitting, and construction — and the selection of suitable fabrics, tools, and software — are the responsibility of the customer. We are responsible for delivering correct, complete pattern files generated from the measurements you provide.

We aim to respond to support requests within 2 business days. Our support hours are Monday to Sunday, 9:00 am – 7:00 pm (GMT+1). Requests outside our scope, as described above, will be answered courteously but cannot be fulfilled.

Email us at [email protected] or call +1 (270) 260-0050. Please include your order number or the email used at checkout so we can help quickly. See also our FAQ and Refund Policy.