Need help? Email at info@minervapatterns.com
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Frequently Asked Questions

List of commonly asked questions with clear answers, designed to quickly address your enquiries & improve your experience

Who are your target users?

Our digital patterns are designed for fashion professionals, including 3D product creators, designers, sewing contractors, tailors, and experienced sewists. In short, our target users are individuals with advanced knowledge of fashion design, pattern drafting, and sewing technology.

I am a beginner. Can I buy your digital patterns?

Certainly! However, please note that our digital patterns do not include sewing or printing/taping instructions (for PDF purchases), so experience is recommended.

How are you different from other stores that sell digital sewing patterns?

Unlike other stores, we don’t have pre-made files ready for download. Each order is a custom request for a pattern drafting service, which can only be fulfilled once we receive the individual measurements.

Can I order a printed pattern to be delivered by post?

No, we do not offer printed patterns or postal delivery.

Do you sell finished sewn products?

No, we only sell patterns and do not offer finished sewn products.

Can I use your patterns to sew garments for resale?

You are welcome to use our patterns for personal and commercial sewing, including selling garments made from them.

Can you draft a pattern based on my design?

Unfortunately, we do not offer custom pattern drafting services.

Are Minerva Patterns available for download only?

Yes, our digital sewing patterns are available for download only.

How do I order from Minerva Patterns?

Select a design, enter your measurements, choose the pattern file format (DXF AAMA, PLT, or PDF), then add to cart and proceed to checkout.

How will I receive my custom-fit digital pattern?

After your payment is processed, you will receive an order confirmation email. Within a few hours, you will receive a second email with your pattern files. Please note that our time zone is GMT+1, so there may be a delay in processing orders placed overnight.

Is my order sent to your pattern drafting software automatically?

No, when we receive your order, we manually upload it to the pattern drafting software for processing.

How long does it take to receive my pattern?

During office hours (GMT+1), you can expect to receive your order within a couple of hours. Outside of office hours, it may take longer. Regardless of the time, we will do our best to fulfill your order as quickly as possible.

How will my pattern be delivered?

It will be sent to your inbox via email.

What is Pattern Preview?

A pattern preview is free and allows you to view the basic outlines of the pattern pieces. It helps you check if the pattern can be processed for your measurements, ensure it looks appropriate, and estimate the approximate required fabric amount. The preview is provided on a 10x10 cm grid, allowing you to assess the width, length, and other dimensions of pattern pieces. 

How can I pay at Minerva Patterns?

You can pay with a Visa or MasterCard debit or credit card.

Will I receive my ordered digital pattern by post?

No, we only offer downloadable patterns in digital formats. Your pattern will be sent to your inbox via email.

Can I cancel or modify my order?

Because orders are processed immediately upon receipt, we are unable to cancel or modify them. We kindly ask that you carefully review the information entered in the product order form.

Additionally, please note that while we strive to provide excellent service and comprehensive advice, the final fit of garments depends on the materials chosen and individual sewing skills. This is not a basis for a refund. Once a pattern has been customized to your measurements, cancellations or refunds are not available.

I made an error when entering my measurements? Can I cancel my order or receive a refund?

No, if an error occurs in the entered measurements, a reprocessing fee of $2 per pattern will apply. Additionally, if seam allowances were accidentally omitted, a $2 reprocessing fee per pattern will be charged to cover the costs.

I entered the wrong email address when ordering my pattern. What should I do?

Please email us at info@MinervaPatterns.com and we will resend the pattern to the correct address.

My payment failed. What should I do?

Please try resubmitting your payment. If it fails again, email us at info@MinervaPatterns.com for assistance. 

I followed all the steps correctly but haven't received my pattern. What should I do?

Sometimes emails may end up in the SPAM folder, so please check there first. If you still can't find our email, contact us at info@MinervaPatterns.com

What files will I receive?

You will receive your pattern file along with a sketch and a technical drawing.

I don't like my pattern. Can I get a refund?

Since digital downloads are intangible products and each order represents a custom pattern drafting service, made-to-measure sewing patterns cannot be returned after purchase. Once your order is processed, the service is considered fulfilled, and all sales are final. We do not offer refunds or returns. However, if you encounter any issues with the digital files you’ve purchased and downloaded, please contact our customer service at info@MinervaPatterns.com, and we will be happy to assist you.

How do I print my PDF pattern?

Please use Adobe Reader (available as a free download) and set the print properties to 'Actual size.' The pattern must be printed unscaled to maintain the correct proportions.

Do your PDF patterns come with a calibration test square?

Yes, all our PDF patterns include a calibration test square to ensure accurate printing. The calibration test square is on the last page of your PDF file. Print this page first to check the scaling before printing the entire pattern.

How do I determine the correct fabric length?

To determine the correct fabric length, we recommend using the free ordering option. After entering all your measurements, please select 'Free Pattern (Preview)' under the ordering options. You can then add the product to your cart as usual. Proceed through the checkout process. You will receive an email with the fabric length calculation (e.g., size: 1499 x 858.87 mm) and an overview of the pattern. The free order provides a visual representation of your desired pattern with your body measurements, allowing you to review the pattern construction and see your measurements on a virtual tailor’s dummy. Please note, this is not a printable pattern for sewing.

Can I use a fabric other than the one recommended for a specific pattern?

Our designs always include a fabric recommendation, which should be followed to ensure the correct fit. Garments made from fabrics with more or less elastane than recommended, for instance, may fit quite differently from what you expect.

Can I resell the pattern?

No, reselling our patterns is strictly prohibited. You’re welcome to use this pattern for personal or commercial purposes—even to set up production and sell finished garments in large quantities. But please keep the pattern itself exclusive to you.

What should I do if I forget my password?

To request a new password, go to the login window and select the 'Forgot password?' option. Then, enter the email address you used to create your account at MinervaPatterns.com, and you will receive instructions for resetting your password via email.

How do I contact you?

If you need assistance or have a question that wasn’t answered in our FAQ, reach out to us anytime at info@MinervaPatterns.com. Our team is available to help daily from 9:00 a.m. to 7:00 p.m. (GMT+1), Monday through Sunday.

I've sent multiple emails but haven't received a response...

It's possible that our email address was entered incorrectly—a common mistake. Please double-check the spelling and try again.

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