Refund Policy

Minerva Patterns sells digital, made-to-measure sewing pattern files. Because every pattern is generated to the measurements you provide and delivered electronically, all sales are final. Once an order has been processed, it cannot be returned, exchanged, or cancelled.

This is the standard practice for professional digital pattern products. Please review the preview images, size information, format options, and product description carefully before you order.

Each pattern is drafted and graded to a specific set of measurements and is unique to your order. Custom made-to-measure patterns are non-refundable and non-exchangeable under all circumstances, as they cannot be resold to another customer.

A replacement file or, where a replacement is not possible, a refund will be issued only in the following technical situations:

• File not delivered. Your files did not arrive and our team was unable to deliver them within a reasonable period after you contacted us.
• Corrupt file. A file is genuinely damaged and cannot be opened in standard DXF / PLT / PDF software.
• Wrong item delivered. You received a different pattern from the one you ordered.
• Duplicate charge. You were charged more than once for the same order in error.

In each case we will first attempt to correct the issue by re-sending or re-generating the correct files at no charge.

Our patterns are professional products intended for experienced sewists, tailors, garment manufacturers, and 3D fashion designers. We do not provide refunds for, among other things:

• Change of mind or accidental purchase.
• Lack of sewing, cutting, grading, or pattern-handling experience.
• Fit, sizing, or construction outcomes resulting from the measurements you supplied or from how the garment was cut and sewn.
• Inability to open or use a file in software you do not own or are not familiar with (PDF, PLT, and DXF AAMA are industry-standard formats).
• A finished garment that differs from your expectations.

Construction of the finished garment is the responsibility of the customer. We supply the pattern files; we do not provide sewing, fitting, or alteration services.

If you experience one of the technical faults listed above, contact us at [email protected] within 14 days of your purchase date and include:

• Your order number or the email address used at checkout.
• A description of the issue (and a screenshot if applicable).

We aim to respond within 2 business days. Where a refund is approved, it is returned to your original payment method within 5–10 business days, depending on your bank.

For any order-related questions, reach us at [email protected] or call +1 (270) 260-0050.